Customer Care

EMAIL US A QUESTION

customerservice@feelgoodz.com

Orders may take up to 2 business days to process. Orders do not get processed or shipped on the weekend. 

 

CALL US

Call and leave a message and we will be sure to return your call ASAP!

(888) 670-7950

 

GUARANTEE

Feelgoodz footwear is guaranteed against manufacturer's defects for one year from the date of purchase. Footwear covered by the Feelgoodz guarantee will be replaced at Feelgoodz's descretion.


The following defects are covered by the Feelgoodz guarantee:

  • Frayed or loose stitching on uppers, footbeds or logos
  • Straps pulling out where soles are not excessively worn
  • Outsole seperating when soles are not excessively worn

  • What's not covered:

  • Cuts, scratches, burns etc.
  • Strap stretching
  • Basic comfort issues without visable defect
  • Animals chewing or abusing the product
  • Shrinkage from overexposure to extreme heat
  • Deterioration from water abuse
  • Outsole wearing out or worn through
  • Anything not listed will be solely determined by Feelgoodz

  • At this time, Feelgoodz does not perform repairs on products.


    GUARANTEE PROCESS

    If your flops or shoes are covered under warranty, please return to the location at which you purchased them with the original receipt. The retailer should be able to replace the damaged footwear, however due to their own store policy some retailers may be unable to replace footwear. If the retailer is unable to replace the footwear, or if you are no longer near the retailer and the footwear is covered under warranty, please email us at info@feelgoodz.com along with an explanation, the date of purchase, and photos of the damage or defect.